Privacy Policy
Effective Date: 12 Aug 2024
At AV Enterprises, we are committed to protecting the privacy of our customers and users of our website. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data.
1. Information We Collect
- Personal Information: When you engage with our services or contact us through our website, we may collect personal information such as your name, email address, phone number, and service preferences.
- Payment Information: If you make payments for our services, we collect payment details, including credit/debit card information or other payment methods.
- Service Data: Information related to the services you request, such as housekeeping details, maintenance work specifics, or CCTV installation preferences.
- Log Data: We collect information that your browser sends whenever you visit our website, such as your IP address, browser type, and pages visited.
2. How We Use Your Information
- Service Delivery: We use your personal information to provide, maintain, and improve the services we offer, including housekeeping, maintenance, pest control, and CCTV camera installation.
- Communication: Your contact details are used to respond to your inquiries, provide customer support, and send updates about our services.
- Payment Processing: Payment information is used solely for processing transactions related to the services you purchase.
- Marketing: With your consent, we may send you promotional offers or updates about new services that may interest you.
3. Data Sharing and Disclosure
- Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors or maintenance contractors.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.
4. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using encryption, secure servers, and regular security audits.
5. Your Rights
- Access and Correction: You have the right to access the personal information we hold about you and request corrections if necessary.
- Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
- Data Deletion: You may request the deletion of your personal information, subject to certain legal obligations we may have to retain your data.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: 8077648034